If you believe a transaction made in your live account was executed or processed incorrectly, you can file a complaint about it by writing email at support@lbx.com
Please specify the following: transaction ID(s), amount of loss, detailed issue description, date and time. Please attach a screenshot or a video confirming the issue, if possible.
Your complaint will be processed within 7 business days, and you will receive a formal response from us.
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