Knowledge base

Personal account

Personal account (15)

• How do I open a personal account?
• I forgot my account password/login. How can I restore access to my account?
• How to open a trading account?

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Payments

Deposit (4)

• How to deposit?
• Deposit methods & Processing times
• General questions about deposits & withdrawals

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Withdrawal (3)

• How to withdraw?
• Withdrawal methods & Processing times
• How to add new payment requisites?

Verification

Verification (2)

• What is verification (KYC) and why is it necessary?
• How to verify an account?

Trading

Trading (8)

• Can an order be executed at a different price?
• Understanding Leverage at LBX
• How do I file a trading claim?

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MetaTrader 4/5

MetaTrader 4/5 (18)

• What Time Zone shows up on MetaTrader? Can I change it?
• What is the difference between MetaTrader 5 and MetaTrader 4?
• How do I connect to the MetaTrader account on my mobile phone?

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About us

About us (4)

• How to contact us?
• About LBX
• In which countries does LBX operate at the moment?

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Copy Trading

For Providers (23)

• What happens if I create multiple Offers with different conditions? Can Followers switch between them?
• Will my earnings be affected if a follower suspends their subscription?
• How do I withdraw my earnings from performance fees?

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For Followers (24)

• What is Copy Trading?
• What commission do I pay to a provider?
• What is a follower?

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Bonuses & Promotions

Bonuses & Promotions (2)

• LBX Cashback & Boosted Cashback Campaign Proposal
• Where can I see the promotions?

IB Program

IB account (6)

• How can I register as an IB Partner?
• How can I log into my Partner account profile?
• How can I get support if I have questions or need help?

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Referring Clients and Sub IBs (9)

• How does my unique IB partner link work?
• Where can I find my unique IB partner link for introducing my clients?
• Where can I find marketing materials?

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IB Commissions (4)

• When and how are my IB commissions paid?
• How can I get information about IB Commission plans?
• How can I set up the IB commissions sharing with my Sub-IBs?

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LBX Trading App

Interface & Navigation Guide (6)

• How to register an account in the LBX App?
• LBX App: Home Section
• LBX App: Portfolio Section

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FAQ about LBX App (1)

• What should I do if the App is not working properly?