General questions about deposits & withdrawals

Created by Melany Santillan, Modified on Sun, 13 Jul at 5:08 AM by Melany Santillan

Here are some frequently asked questions to help you better understand how deposits and withdrawals work at LBX:

Yes, deposits and withdrawals are available 24/7.
If not instant, they will be processed within 1 business day.

No. All our deposit and withdrawal methods come with 0% commission from LBX.
However, your bank or payment provider may apply their own charges.

No. Third-party deposits and withdrawals are not allowed.
Your payment method must be under your own name, matching your LBX account.

Some delays can occur due to bank or payment provider processing times.
If your payment is not completed within 1 business day, please contact us.

Your withdrawal might be pending due to:

You can check your transaction status in your personal profile under the Funds section by selecting Transaction History.

We support multiple currencies including USD, THB, VND, USDT, BTC, and more, depending on your selected payment method and region.

Yes. If your withdrawal has not been processed yet, you can cancel it directly in your personal profile.

Your deposit may be rejected if:

The name on the payment does not match your LBX account
Your account balance is insufficient to process your request; please make sure you have enough funds available on your account
Our Finance team has requested additional documentation, but you have yet to submit it.

If you have any other questions or issues, feel free to:

Email us: support@lbx.com
Submit a ticket via our Help Desk Portal

We’re here to help you every step of the way!