If you're confident clients registered through your links, but they're missing from your "IB Menu" → "Dashboard" tab, here's how we can help:
Contact your IB manager: This is the quickest option for personalised assistance. You can find their contact information in the top right corner of your account profile.
E-mail our support team: Send an e-mail to ib@lbx.com with details about the missing clients.
For faster resolution, please include:
The missing client's details
A screenshot (if possible) or any other proof that connects you to the client
This information will help us investigate the issue efficiently and get your client list back on track.
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