Updating the email address linked to your personal account is quick and straightforward. Follow these steps to ensure your account stays secure and you continue receiving all notifications.
Step 1: Log in to Your Account
Start by logging in with your current email address and password.
Step 2: Go to Profile Settings
Once logged in, navigate to the Profile section in the left-hand side menu.
Step 3: Find the Email Section
Select “Email” and then click “Change” to update it.
Step 4: A verification step.
Request a PIN code to be sent to your registered email.
After clicking “Continue”, check your email for the PIN code.
In the next window:
Enter your new email
Provide the reason for changing your email
Enter the PIN code received by email
Click “Continue” to submit the request.
Done! Your request will be reviewed and processed within 3 business days.
If you no longer have access to your old email, you can’t update your account directly since the confirmation PIN is sent there. Instead, send an email from your new address to support@lbx.com. Include your old email, request to update to the new one, and attach a Proof of Identity + a selfie showing your face, arm, and document clearly. Make sure the images are full color, sharp, and uncropped. Our team usually processes these requests within 1 to 3 business days.
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