At LBX, we’re here to help you every step of the way. Whether you have a question, need assistance, or want to submit a ticket, we offer multiple ways to get in touch quickly and easily.
1. Live Chat Support
For fast responses, use the Live Chat feature on our website:
Look for the chat icon in the bottom-right corner
Click the icon to open the chat window
You can send us a message or choose to create a support ticket directly from the chat
Our support team is available to assist you during business hours (Monday–Friday)
2. Submit a Ticket via the Help Desk Portal (HDP) ?
If you prefer, you can submit a detailed support ticket through our Help Desk Portal:
Choose the topic that best matches your issue
Fill in the required fields, including your registered email and account details
Provide a clear description of your question or problem
Attach any relevant files, screenshots, or documents to help us understand your issue better
Submit your ticket and our team will respond as soon as possible
The Help Desk Portal is also incredibly useful as a self-service hub. It features a searchable Knowledge Base, frequently asked questions, and step-by-step guides to help you quickly find answers to typical queries—no waiting required.
3. Or Email Us
If you prefer, you can also reach us via email at support@lbx.com. Don’t forget to include your registered email, account number, and a brief description of your issue so we can assist you efficiently.
4. Phone call
Argentina: +54 341 529 0536
Thailand: +66 97 531 0838
Vietnam: +84 28 7309 1720
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