At LBX, we understand that your personal details may need to be updated from time to time. While you can easily change your email address and mobile number in your personal profile, updates to your name, date of birth, or residential address require a formal request for security reasons.
Our team will process your request within 1 to 3 business days and notify you by email once the update is complete.
How to request a change
You can request an update using any of the following methods:
1. Email
Send an email to support@lbx.com with a brief explanation of your request and attached photos of your supporting documents (e.g., updated ID, proof of name change, or recent proof of address).
2. Help Center
Submit a support ticket on our Help Center, select the topic "Change of personal data", describe your request, and attach your supporting documents.
3. Live Chat
Click the chat icon in the bottom-right corner of our official website, select "Create ticket", and follow the chatbot's instructions.
Once submitted, you will receive a ticket number for your request, and our support team will follow up via email once your update has been processed.
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